imayde

Supplier Code of Conduct

We exist to protect artists, their work, and the customers who value originality.
This Code of Conduct applies to all makers, sellers, and suppliers in our marketplace.
By participating, you agree to uphold the following principles:

1. Originality & Authorship

  • All products listed must be your own original creation, designed, made, or hand-finished by you or your small studio.
  • No drop shipping, mass importing, or reselling of goods you did not make.
  • No outsourcing of primary production to a factory after initial design.
  • You must retain full rights to sell the work you list (no infringing on others’ designs, images, or IP).

2. Transparency in Process

  • Be honest about your materials, methods, and any collaborators.
  • If asked, provide proof of process — such as photos, videos, receipts for materials, or other reasonable evidence that your work meets our handmade/original criteria.
  • Any misrepresentation of a product’s origin, process, or materials may result in removal from the marketplace.

3. Ethical Sourcing & Practices

  • Source materials responsibly, avoiding suppliers known for exploitative labor practices.
  • Use honest marketing — avoid labeling items as “eco-friendly” or “fair trade” unless you can substantiate these claims.
  • Treat all collaborators, employees, and contractors fairly and respectfully.

4. Product Quality & Safety

  • Items must be safe, functional, and delivered as described in your listing.
  • Products must be packaged securely to prevent damage during shipping.
  • Products must ship within 2 business days of receiving the order.

5. Honesty in Marketing & Communication

  • Photos must accurately depict your work — no excessive digital alterations or use of stock imagery.
  • Descriptions should be truthful and free from misleading language.
  • Respond to customer inquiries within a reasonable time period.
  • If you will be away, please request a pause on your shop until your return.

6. Fair Dealing

  • Respect your customers — no discrimination based on race, gender, religion, disability, or any other protected status.
  • Do not attempt to circumvent the marketplace to avoid fees by directing customers to off-platform purchases.

7. Community Conduct

  • Treat fellow makers and customers with respect — no harassment, bullying, or unprofessional behavior.
  • Support the community spirit by:
    • Sharing knowledge
    • Celebrating others’ successes
    • Upholding our shared values

8. Compliance & Enforcement

We reserve the right to request additional proof of originality or sourcing at any time.
Violation of this Code may result in:

  • Removal of specific listings
  • Temporary suspension from the marketplace
  • Permanent ban for severe or repeated violations

Final decisions are at the sole discretion of the (Insert Final Company Name) team.

Acknowledgment

By listing your work on (Insert Final Company Name), you affirm that you have read, understood, and agree to comply with this Supplier Code of Conduct.