imayde

Messaging & Communication: Seller’s Guide

Messaging is an important part of providing excellent service to your buyers. On imayde LLC, all communication is kept secure, organized, and tied directly to a transaction so you can easily keep track of each conversation.

How Messaging Works

  • You can exchange messages with a buyer once they’ve initiated a purchase of one of your products.
  • Messages are always linked to a specific transaction, ensuring both you and the buyer have a clear communication trail for that order.
  • This setup keeps conversations focused on actual orders, avoiding spam or unrelated inquiries.

Sending & Receiving Messages

  • You’ll be notified by email when you receive a new message from a buyer.
  • You can reply directly through the platform to keep the conversation in one secure location.
  • Use messaging to:
    • Confirm order details
    • Provide shipping updates
    • Answer questions about the purchased product
    • Resolve minor issues quickly

Best Practices for Sellers

  • Respond promptly – Quick replies help build trust and encourage positive reviews.
  • Stay professional and friendly – Keep messages clear, courteous, and on-topic.
  • Use messaging for documentation – Keep important details inside the platform’s message thread so there’s a record if questions arise later.
  • Never share personal contact information – All communication should remain on the platform for safety and compliance.

Important Warning: No Off-Platform Messaging

For your safety and the safety of our buyers, all communication must stay on imayde LLC.

  • Do not give out your personal phone number, email, or social media accounts.
  • Off-platform communication makes it harder to resolve disputes, can expose you to fraud, and is a violation of marketplace rules.
  • Sellers who communicate off-platform risk losing selling privileges.

Why Messages Are Secure

  • Each message thread is tied to a specific transaction—no mix-ups between orders.
  • Messages don’t alter the transaction status; they simply keep communication clear and organized.
  • Having all communication on the platform helps protect both you and the buyer in case of disputes.

Quick Seller Messaging Checklist

  • [ ] Reply to buyer messages as soon as possible
  • [ ] Keep all communication on the platform
  • [ ] Never share personal contact information
  • [ ] Provide timely updates on shipping and delivery
  • [ ] Keep records of important details in the message thread

By using messaging effectively and keeping it on the platform, you’ll create a smooth, trustworthy experience for buyers—making it more likely they’ll shop with you again.