Messaging & Communication: Seller’s Guide

Messaging is an important part of providing excellent service to your buyers. On imayde LLC, all communication is kept secure, organized, and includes email notifications so you can easily keep track of each conversation.

How Messaging Works

• You can exchange messages when a buyer is interested in of one of your products.
• Keep conversations focused on actual orders, avoiding spam or unrelated inquiries.

Sending & Receiving Messages

• You’ll be notified by email when you receive a new message from a buyer.
• You can reply directly through the platform to keep the conversation in one secure location.
• Use messaging to:
  • Confirm order details
  • Provide shipping updates
  • Answer questions about the purchased product
  • Resolve minor issues quickly

Best Practices for Sellers

• Respond promptly – Quick replies help build trust and encourage positive reviews.
• Stay professional and friendly – Keep messages clear, courteous, and on-topic.
• Use messaging for documentation – Keep important details inside the platform’s message thread so there’s a record if questions arise later.
• Never share personal contact information – All communication should remain on the platform for safety and compliance.

Important Warning: No Off-Platform Messaging

For your safety and the safety of our buyers, all communication must stay on imayde LLC.

• Off-platform communication makes it harder to resolve disputes, can expose you to fraud, and is a violation of marketplace rules.
• Sellers who communicate off-platform as a way to circumvent the marketplace risk losing selling privileges.

By using messaging effectively and keeping it on the platform, you’ll create a smooth, trustworthy experience for buyers—making it more likely they’ll shop with you again.