Shipping Guide for Sellers

Shipping is a vital part of a successful sale—it's one of the top factors buyers consider when purchasing. Because there is no built-in shipping integration on this platform at this time, you are fully responsible for calculating costs, purchasing labels, and shipping orders to buyers. You are also responsible for ensuring the shipment is properly insured should there be shipping damages. Many carriers automatically include shipping insurance up to a certain amount. If the item value exceeds that amount, the appropriate amount of additional shipping insurance should be purchased. Damaged items which are not insured are the responsibility of the seller.

1) Shipping Basics

You ship the item directly to the buyer.
You set your own shipping prices. Calculate them before you publish a listing. Include the cost of insurance in your calculations. Shipping prices should cover all costs without being excessive.
Use any carrier or label service you prefer, provided they offer shipping insurance.
With the exception of custom orders, items should ship promptly and within a week. Listings should be temporarily closed if you are going to be away and unable to ship within this timeframe. For custom orders, clear communication with buyers regarding expected ship date is required.

2) How to Calculate Your Shipping Price

You’ll need:

Package weight (after it’s boxed)
Package dimensions (L × W × H)
Origin & destination ZIP/postcode
Service level (e.g., economy vs. expedited)

Tip: Price your shipping to cover postage + packaging + insurance (required but often included).

Remember that buyers like and often expect free shipping in today's marketplace.

Buyers are often more likely to purchase when shipping costs are low or free. You have the option to offer free shipping and include the cost in your product price.

##While some handling and insurance charges are expected, shipping charges must be reasonable and not excessive in relation to the actual cost of shipping the item. Listings with excessively high shipping costs may be flagged and removed.

3) Set Your Shipping on the Listing

Enter your shipping price.
In your description, state: carrier(s), handling time, whether you include tracking/insurance, and any exclusions (e.g., “No PO Boxes,” “U.S. only”).

4) Pack & Ship the Order

Package securely
Buy/print your label
Attach the label firmly; remove old barcodes if reusing boxes.
Keep the tracking number for your records and share it with the buyer via imayde's messaging platform.
Drop off or schedule pickup with your carrier.

5) Tracking, Insurance & Problems

Tracking: Strongly recommended for every shipment.
Insurance: Ensure the appropriate amount of coverage based on the value of the item.
If delayed or lost: Contact the carrier to start a trace/claim; update the buyer with status.
Wrong address: If you suspect an error, verify before shipping. If unconfirmed, cancel and refund rather than risk loss.

6) Returns & Refunds

By default imayde does not allow returns unless the item is defective or was not accurately represented by the seller. In this case, the buyer should open a dispute after the item has been delivered and before marking it as received.

Only full refunds are supported by default (product price plus any shipping charged to the buyer).
If a refund is approved, the full payment will be reversed and returned to the buyer.
Partial refunds are not available at this time.