imayde

Shipping Guide for Sellers

Shipping is a vital part of a successful sale—it's one of the top factors buyers consider when purchasing. Because there is no built-in shipping on this platform, you are fully responsible for calculating costs, purchasing labels, and shipping orders to buyers.

1) Shipping Basics

  • You ship the item directly to the buyer.
  • You set your own shipping prices. Calculate them before you publish a listing.
  • Use any carrier or label service you prefer.
  • Publish a clear policy: handling time, carriers/services used, where you ship, whether you include tracking/insurance, and who pays return shipping.

2) How to Calculate Your Shipping Price

You’ll need:

  • Package weight (after it’s boxed)
  • Package dimensions (L × W × H)
  • Origin & destination ZIP/postcode
  • Service level (e.g., economy vs. expedited)

Here are some common shipping services and their calculators:

Tip: Price your shipping to cover postage + packaging + insurance (if used). Round to a clean number to keep checkout simple.

Remember that buyers like and often expect free shipping in today's marketplace.

Buyers are often more likely to purchase when shipping costs are low or free. You have the option to:

  • Offer free shipping and include the cost in your product price.
  • Provide reduced shipping rates to encourage sales.
  • Run limited-time promotions where shipping is discounted or free.

3) Set Your Shipping on the Listing

  • Choose Shipping as your delivery method.
  • Enter your shipping price.
  • In your description, state: carrier(s), handling time, whether you include tracking/insurance, and any exclusions (e.g., “No PO Boxes,” “U.S. only”).

4) Pack & Ship the Order

  1. Package securely (box/envelope + padding; protect corners/edges).
  2. Buy/print your label using any service above.
  3. Attach the label firmly; remove old barcodes if reusing boxes.
  4. Keep the tracking number for your records and share it with the buyer (via your normal communication method).
  5. Drop off or schedule pickup with your carrier.

5) Tracking, Insurance & Problems

  • Tracking: Strongly recommended for every shipment.
  • Insurance: Consider for higher-value items; check claim rules per carrier.
  • If delayed or lost: Contact the carrier to start a trace/claim; update the buyer with status.
  • Wrong address: If you suspect an error, verify before shipping. If unconfirmed, cancel and refund rather than risk loss.

6) Returns & Refunds

Imayde gives you the flexibility to set your own return policy, but it must be clear and fair to buyers. You are responsible for honoring the policy you publish.

How refunds work on Imayde:

  • Only full refunds are supported by default (product price plus any shipping charged to the buyer).
  • If a buyer requests a refund and you approve it, the full payment will be reversed and returned to the buyer.
  • Partial refunds are not available at this time—if you offer any adjustments, they must be handled outside the platform.

Your responsibilities as a seller:

  1. Clearly state your return window (e.g., 14 days from delivery).
  2. Specify the condition items must be returned in (e.g., unused, original packaging).
  3. Indicate whether you or the buyer pays for return shipping.
  4. Process approved returns promptly once the item is received back.
  5. Communicate with the buyer throughout the process.

Tip: Make your return policy easy to find in your listing description so buyers know what to expect before purchasing.

Quick Checklist

  • [ ] Weigh and measure the packed item
  • [ ] Use one or more shipping links above to set a fair shipping price
  • [ ] Consider free or reduced shipping to attract more buyers
  • [ ] Publish clear shipping/handling terms in your listing
  • [ ] Buy label, include tracking, and ship on time
  • [ ] Keep proof of postage and tracking for every order
  • [ ] Clearly state and honor your return/refund policy